What is Email Counselling?
It’s an easy and flexible way to get expert support from a therapist by sending emails in your own time. You can write to your therapist about any issue that’s worrying you.
We understand that therapy face-to-face isn’t always convenient or geographically accessible. Email Therapy allows you to access an expert, trained therapist online through email.
They’ll help you to understand the difficulties you’re experiencing, give you support, and work with you to think about ways to change things. Thies type of therapy is known as asynchronous as there is a time lapse between you sending the email and getting a reply. If you prefer to have a conversation in real time through the written word, then it would be better to use our Live Chat service.
How does Email therapy work?
You will need to make payment in advance through the website ( link to Paypal). Once payment is received, you can create a word document to go with your email, outlining your problem. It helps to keep this account to about 750 words. Experience tells us that it takes a therapist an hour to respond to that length. If your initial document exceeds 750 words, we will contact you and ask whether you want to pay for additional time.
You can expect a therapeutic reply from your therapist within five working days. You can work with this medium for as long and as often as it is helpful to you.
Here are some things you may want to consider when writing your first email to us.
• Why are you seeking help now?
• When and ow did the difficulty start?
• Is anyone else affected by this problem?
• What have you tried up to now to resolve the problem?
• What would you like to gain from this therapy?
How much does it cost?
The fee for an hour’s session using email is £30. Please see our fees page for details.
Send your email to [email protected], this is an encrypted email system. Prepay for your email session, then once we have received your email and payment, we will reply within 2 working days (Mon-Friday). You will not receive a reply to your email until payment has been received.
What is Instant message Counselling?
Instant Message counselling is an online counselling option, it offers a way of accessing support when you find it difficult to speak face to face or when your preferred medium of communication is through type and text rather than face to face.
We understand that therapy face-to-face isn’t always convenient or geographically accessible. Sometimes anxiety or disabilities can make it difficult to communicate either face to face, or through telephone and webcam, and so live chat gives you the option of speaking with your counsellors and having a conversation in real time through text.
How does Instant Message Counselling work?
You can contact us either via email or through our contact page and we can arrange an appointment with you. Your appointment will be a 50 minute session through the platform zoom. Payment is required before your session and once you have made payment you will receive a link to follow at the time of our appointment. If you want to use a smart phone or tablet then you can download the zoom.us app.
The fee for an hour’s session using email is the same as face to face therapy. Please see our fees page for details.
What services are available through online therapy?
We do not recommend this type of service for sex addiction, sex therapy or EMDR.
Contact us and make an enquiry here.
What is Webcam Counselling?
Webcam Counselling is just like having face-to-face counselling, except you talk to a trained counsellor online using a secure video link (similar to Skype or FaceTime). You can have counselling with your partner or on your own. Sex Addiction Therapy can only take place by webcam after a face to face assessment in our offices.
If you and your partner live in different places webcam counselling is an easy way for you both to take part in a session from separate locations.
How much does it cost?
The fee for an hour’s session using webcam is the same as face to face therapy. Please see our fees page for details.
All you need to use our webcam counselling is a computer, laptop or device with a webcam.
Once you’ve booked a session we’ll email you the details of your booking with a link to access your session.
At the time of your appointment just click the link and you’ll be connected to a video call with your counsellor.
We use Zoom to provide our Webcam Counselling. If you’ve never used Zoom before when you click the link you may be asked to install a plugin to connect your camera with your web browser. Follow the on-screen instructions and select ‘Run’ to install.
We use Zoom because:
it’s available to users with lower bandwidths
you don’t need to download software or set up an account
it meets a very high standard of confidentiality and data security
Zoom, the online service we use to deliver Webcam Counselling, will not collect your personal information and sessions are not recorded. Video calls take place using Secure Socket Layer (SSL) encryption to ensure they remain confidential. When you make a booking you will be asked for an email address, if you want to keep these details private please use an email address that only you have access to.
If you want to delete all traces of Zoom you’ll need to:
delete your internet history for the day you had counselling
delete any cookies Zoom has left on your device. You can get more information about deleting cookies on the Information Commissioner’s Office website